Refund Policy

Last updated: 15 July 2026

The short version

If you're not happy, you get your money back. Email info@wineexamtrainer.com within 14 days of any charge — first payment or renewal — and we will refund it in full. No questions, no forms.

EU right of withdrawal

If you are a consumer in the EU/EEA or UK, you have a statutory 14-day right to withdraw from the purchase of digital services. Our policy above matches or exceeds this right, and it applies to renewals too, which goes beyond the statutory minimum.

How refunds are processed

Payments are handled by Paddle.com, our Merchant of Record. Refunds are issued by Paddle to your original payment method, normally within 5–10 business days depending on your bank. You can request a refund either from us directly or via Paddle's buyer support.

Cancelling instead of refunding

Cancelling your subscription (via Manage / cancel subscription on the Access screen) stops future charges but keeps your access until the end of the paid period — no refund needed. If a renewal slipped through that you meant to cancel, email us within 14 days and we'll refund it.

Wine Exam Trainer · info@wineexamtrainer.com